Refund policy

Last updated: July 2026

We offer a 30-Day Guarantee. If your GOvara flats haven't been worn and you're not completely satisfied, you can return them for a full refund or exchange within 30 days of delivery.

How to Request a Return or Exchange

To start a return or exchange within 30 days of receiving your order:

  • Email us at helpgovara@gmail.com
  • Include your order number and the email address used at checkout
  • Let us know whether you'd like a refund or an exchange, and if it's an exchange, the size or colour you'd like instead
  • We'll send you instructions on where to send your return

Items sent back to us without first requesting a return may not be accepted. If more than 30 days have passed since you received your order, we're unable to offer a refund or exchange.

Return Shipping

Return shipping costs are the customer's responsibility and are non-refundable. We recommend using a trackable shipping method, as we can't issue a refund or process an exchange for a return that's lost in transit back to us.

Return Eligibility

To qualify for a refund or exchange, your shoes must be unworn, in their original condition, with any original tags and packaging included. Shoes that show signs of wear, including marked soles, aren't eligible for a refund or exchange under this policy.

Refund Processing

Once we receive and check your returned item, we'll notify you of the approval status. Approved refunds are applied to your original payment method within 3 to 5 business days. Depending on your bank or card issuer, it may take additional time to appear on your statement. Approved exchanges are shipped once your return is received and checked.

Damaged or Incorrect Orders

If you received a damaged, defective, or incorrect item, contact us immediately at helpgovara@gmail.com with your order number and a photo of the issue. We'll arrange a replacement or full refund at no cost to you, no return shipping required for these.

Lost or Stolen Packages

If tracking shows your order was delivered but you haven't received it, contact us within 7 days of the marked delivery date. We'll investigate with the carrier and do what we reasonably can to help, but we're not able to take responsibility for packages confirmed as delivered.

Contact Us

For any questions about your return, exchange, or order, reach us at helpgovara@gmail.com. We aim to respond within 24 hours.